Terms & Conditions

Last update:

October 21, 2025

Effective Date: October 21, 2025

This website and all associated services (the "Site" and "Services") are owned and operated by We Lead Sdn. Bhd., doing business as w3Lead ("Company," "we," "us," or "our"), a company registered in Malaysia. By accessing or using this Site or engaging our Services, you agree to be bound by these Terms & Conditions ("Terms"), our Privacy Policy, and any additional terms applicable to specific projects, services, or agreements.

Registered Address:
H-7-1, Desa Kepong, Jalan Rimbunan Teratai 1, Pekan Kepong, 52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

1. Acceptance of Terms

By accessing this Site, requesting a consultation, or entering into a service agreement with w3Lead, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use of our Site and Services immediately.

We reserve the right to update or modify these Terms at any time without prior notice. Updates will be posted on this page with a revised effective date. Continued use of our Site or Services after changes constitutes acceptance of the updated Terms.

2. Services Overview

w3Lead is a Revenue Generation Agency specializing in the following services:

2.1 Lead Generation & Growth

Paid advertising campaigns
Search Engine Optimization (SEO)
Social media marketing and management
Landing page design and development
Lead magnet creation and distribution

2.2 Sales Automation & CRM

Customer Relationship Management (CRM) system setup and configuration
Email marketing automation
Sales pipeline design and optimization
Automated follow-up sequences
Workflow automation

2.3 System Development

Custom software development
API integration services
Database design and management
Web application development
Mobile application development
Business automation and integration tools

2.4 Revenue Operations & Optimization

Conversion Rate Optimization (CRO)
Business process optimization
Revenue forecasting and modeling
Performance audits and analysis
Analytics setup and reporting

The specific scope, deliverables, timelines, and pricing for each engagement will be detailed in a separate Service Agreement or Statement of Work.

3. Eligibility & Account Registration

3.1 Age Requirement

You must be at least 18 years of age or the age of majority in your jurisdiction to use our Services. By engaging our Services, you represent and warrant that you meet this requirement.

3.2 Business Representation

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. In such cases, "you" refers to both you individually and the entity you represent.

3.3 Account Security

You are responsible for maintaining the confidentiality of any login credentials, access codes, or account information provided to you. You agree to notify us immediately of any unauthorized use of your account. You are fully responsible for all activities that occur under your account.

4. Pricing & Payment Terms

4.1 Project-Based Pricing

Pricing for our Services varies based on project scope, complexity, and requirements. All pricing will be agreed upon in writing before work commences through a Service Agreement, proposal, or Statement of Work.

4.2 Payment Structures

We offer flexible payment arrangements, which may include:

One-time project fees: Full or partial payment before project commencement
Installment payments: Structured payment schedules as agreed in writing
Subscription-based services: Monthly or annual recurring payments
Commission-based arrangements: Performance-based compensation tied to agreed metrics
Profit-sharing models: Revenue-sharing agreements as mutually agreed
Hybrid models: Combination of the above structures

The specific payment terms for your engagement will be outlined in your Service Agreement.

4.3 Payment Methods

We accept payment via bank transfer, credit card, and other methods as agreed. All payments must be made in the currency specified in your Service Agreement unless otherwise agreed.

4.4 Late Payments

Payments not received by the due date may be subject to:

Suspension of services until payment is received
Late payment fees as specified in your Service Agreement
Termination of the agreement for non-payment

4.5 Subscription Auto-Renewal

For subscription-based services, your subscription will automatically renew at the end of each billing cycle unless you cancel at least seven (7) days before the renewal date. You authorize us to charge your payment method on file for renewal periods.

4.6 Taxes

All fees are exclusive of applicable taxes, duties, or levies (including but not limited to VAT, GST, sales tax). You are responsible for all such taxes except those based on our net income.

5. No Refund Policy

5.1 General Policy

Due to the customized, project-based nature of our Services and the immediate value delivered through strategy, consulting, and implementation work, all payments are final and non-refundable unless explicitly stated otherwise in your Service Agreement.

5.2 Rationale

Once work has commenced:

Resources have been allocated to your project
Strategic planning and analysis have been performed
Custom solutions have been developed or implemented
Third-party costs may have been incurred on your behalf (e.g., advertising spend, software licenses, contractor fees)

5.3 Service Dissatisfaction

If you are unsatisfied with our Services, we encourage you to contact us immediately at hello@w3lead.co. While we cannot offer refunds, we are committed to working with you to address concerns and improve service delivery within the scope of our agreement.

5.4 Project Cancellation

If you wish to cancel or terminate services:

You remain responsible for payment of all work completed up to the cancellation date
Any advance payments for incomplete work are non-refundable
Cancellation terms specific to your project will be outlined in your Service Agreement

6. Client Responsibilities & Cooperation

6.1 Information & Access

You agree to provide:

Timely access to necessary accounts, platforms, systems, and data
Accurate and complete information required for service delivery
Reasonable availability for meetings, approvals, and feedback
Access credentials and permissions as needed

6.2 Approvals & Feedback

You agree to:

Review deliverables within reasonable timeframes
Provide clear, consolidated feedback
Approve work in writing when required

Delays in providing access, information, or approvals may extend project timelines and affect results. We are not responsible for delays or performance issues caused by lack of client cooperation.

6.3 Third-Party Costs

You are responsible for all third-party costs associated with your project, including but not limited to:

Advertising spend (Facebook Ads, Google Ads, etc.)
Software licenses and subscriptions
Hosting and domain costs
Stock media, fonts, or other licensed assets
Payment processing fees

Unless explicitly included in your Service Agreement, these costs are separate from our service fees.

7. Intellectual Property Rights

7.1 Our Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, videos, software, code, methodologies, frameworks, and documentation, is the exclusive property of w3Lead or our licensors and is protected by Malaysian and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from our Site without prior written consent.

7.2 Client-Submitted Content

When you provide us with content, data, materials, or information ("Client Content") for use in delivering our Services, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, and display such content solely for the purpose of performing our Services.

You represent and warrant that:

You own or have the necessary rights to all Client Content
Your Client Content does not infringe on any third-party intellectual property rights
Your Client Content complies with all applicable laws and regulations

7.3 Work Product & Deliverables

Ownership of work product and deliverables will be specified in your Service Agreement. Generally:

Custom-developed materials (websites, software, graphics, copy created specifically for you) become your property upon full payment
Pre-existing materials and methodologies (templates, frameworks, processes we use across clients) remain our intellectual property
Third-party assets (stock photos, fonts, plugins) are licensed as appropriate

7.4 Portfolio Rights

Unless you explicitly request otherwise in writing, you grant us the right to:

Display your project in our portfolio and case studies
Reference you as a client in marketing materials
Use non-confidential project details as examples of our work

If confidentiality is required, this must be specified in your Service Agreement.

8. Confidentiality

8.1 Our Obligations

We agree to maintain the confidentiality of any proprietary or confidential information you share with us in connection with our Services. We will not disclose such information to third parties except:

As necessary to perform our Services (e.g., to subcontractors bound by confidentiality)
With your written consent
As required by law

8.2 Your Obligations

You agree to maintain the confidentiality of any proprietary methodologies, strategies, processes, or confidential information we share with you.

8.3 Exceptions

Confidentiality obligations do not apply to information that:

Is or becomes publicly available through no breach of these Terms
Was already known to the receiving party
Is independently developed without use of confidential information
Is required to be disclosed by law

9. Performance & Results Disclaimer

9.1 No Guarantees of Results

We provide professional services aimed at improving your revenue generation, but we make no guarantees, representations, or warranties regarding specific outcomes, results, revenue, leads, conversions, or return on investment (ROI).

Marketing, sales, and business results depend on numerous factors outside our control, including but not limited to:

Your industry, market conditions, and competition
Your product or service quality and pricing
Your sales team's performance
Economic conditions and consumer behavior
The quality and timeliness of information you provide
Third-party platform policies and algorithm changes

9.2 Case Studies & Testimonials

Any case studies, testimonials, examples, or results referenced on our Site or in our marketing materials represent specific client experiences and are not typical or guaranteed. Past performance is not indicative of future results.

9.3 Third-Party Platform Risks

Services involving third-party platforms (Facebook, Google, LinkedIn, etc.) are subject to:

Platform policy changes beyond our control
Account suspensions or restrictions
Algorithm updates affecting performance
Platform outages or technical issues

We are not responsible for losses or damages resulting from third-party platform actions or changes.

9.4 Testing & Optimization

Digital marketing and revenue generation require ongoing testing, optimization, and iteration. Results may vary during testing phases, and we cannot guarantee immediate success.

10. Limitation of Liability

10.1 Maximum Liability

To the fullest extent permitted by applicable law, our total liability to you for any and all claims arising from or related to our Services, whether in contract, tort, negligence, or otherwise, shall not exceed the total amount you paid to w3Lead in the twelve (12) months preceding the claim.

10.2 Exclusion of Damages

We shall not be liable for any:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, or business opportunities
Loss of data or business interruption
Advertising spend or third-party costs
Damages arising from third-party platform actions
Damages resulting from your failure to cooperate or provide necessary access

Even if we have been advised of the possibility of such damages.

10.3 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, internet outages, third-party platform failures, or government actions.

11. Disclaimers

11.1 "As Is" Basis

Our Site and Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

11.2 No Professional Advice

Our Services are for business growth and marketing purposes only. We do not provide:

Legal advice
Financial or investment advice
Tax advice
Accounting services
Medical or health advice

You should consult with licensed professionals for such advice.

11.3 External Links

Our Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of external sites.

12. Termination

12.1 Termination by Either Party

Either party may terminate the service agreement in accordance with the termination provisions in your Service Agreement. Unless otherwise specified:

You must provide thirty (30) days written notice
You remain responsible for all fees incurred up to the termination date
We will provide a final report or deliverables as outlined in your agreement

12.2 Termination for Breach

We reserve the right to immediately terminate or suspend Services if you:

Fail to make required payments
Breach these Terms or your Service Agreement
Engage in fraudulent or illegal activity
Provide false or misleading information
Fail to cooperate or provide necessary access

12.3 Effect of Termination

Upon termination:

All outstanding fees become immediately due and payable
We may cease work on all deliverables
Access to any tools, systems, or platforms we provide will be revoked
Confidentiality and intellectual property provisions survive termination

13. Data Protection & Privacy

We are committed to protecting your personal information and business data. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Services, you consent to our data practices as described in our Privacy Policy and acknowledge that:

We may process your data to deliver Services
We may use third-party tools and platforms that process data
We implement reasonable security measures but cannot guarantee absolute security
You are responsible for the security of your own systems and accounts

14. Indemnification

You agree to indemnify, defend, and hold harmless w3Lead, its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

Your use of our Services
Your breach of these Terms or your Service Agreement
Your violation of any law or regulation
Your infringement of any third-party intellectual property or other rights
Content or materials you provide to us
Your business operations, products, or services

15. Dispute Resolution & Governing Law

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

15.2 Jurisdiction

You agree that any disputes arising from or related to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Malaysia, specifically the courts located in Kuala Lumpur, Wilayah Persekutuan.

15.3 Arbitration (Optional)

Where permitted by law and mutually agreed, disputes may be resolved through binding arbitration under the rules of the Asian International Arbitration Centre (AIAC) or the Kuala Lumpur Regional Centre for Arbitration (KLRCA), conducted in Kuala Lumpur, Malaysia, in the English language.

15.4 Informal Resolution

Before initiating any legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation. Either party may initiate this process by providing written notice to the other party.

15.5 International Clients

For clients located outside Malaysia, these Terms remain governed by Malaysian law. However, nothing in these Terms shall limit any mandatory consumer protection rights you may have under the laws of your country of residence that cannot be waived by agreement.

16. Miscellaneous Provisions

16.1 Entire Agreement

These Terms, together with your Service Agreement and our Privacy Policy, constitute the entire agreement between you and w3Lead regarding our Services and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of w3Lead.

16.4 Assignment

You may not assign or transfer these Terms or your Service Agreement without our prior written consent. We may assign our rights and obligations without restriction.

16.5 Relationship

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and w3Lead. You are an independent party, and neither party has authority to bind the other.

16.6 Notices

All notices under these Terms must be in writing and sent to:

w3Lead:
Email: hello@w3lead.co
Address: H-7-1, Desa Kepong, Jalan Rimbunan Teratai 1, Pekan Kepong, 52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Notices are deemed delivered when sent by email or three (3) business days after mailing if sent by post.

16.7 Survival

Provisions that by their nature should survive termination shall survive, including but not limited to intellectual property rights, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution.

17. Copyright & DMCA

17.1 Copyright Protection

All content on our Site is protected by copyright. If you believe any content on our Site infringes your copyright, please contact us at hello@w3lead.co with:

Your contact information
Description of the copyrighted work
Location of the allegedly infringing material
A statement of good faith belief
A statement that the information is accurate and you are authorized to act on behalf of the copyright owner
Your physical or electronic signature

17.2 Counter-Notice

If your content was removed due to a DMCA notice and you believe it was removed in error, you may submit a counter-notice to the same email address.

18. Contact Information

For questions, concerns, or inquiries regarding these Terms & Conditions, please contact us:

Email: hello@w3lead.co

Address:
w3Lead

H-7-1, Desa Kepong, Jalan Rimbunan Teratai 1, Pekan Kepong, 52100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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Last Updated: October 21, 2025

Acknowledgment

BY ACCESSING OR USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS & CONDITIONS.

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